Ebara Balance Scorecard and Communication Plan Essay

Ebara Technology Incorporated Component Division is a appurtenant of Ebara Corporation. Ebara Technology is known as a Research and Development centre companionship, whose main subject matter is on research and development for its backup operations. Ebara go forth al shipway campaign for research and development to increase added apprize to the product and over and above research and development related exist reduction and manufacturing technologies, toward improving it competitiveness and profitability, (R&D Ebara (n.d.)).FinanceThe fiscal view has the strategic objective in areas of the market shares, revenues and costs, profitability, and competitive position. On the monetary viewpoint of the new F-REX 600 millimeter Chemical Mechanical Polishing organisation pass on increase the sales increment anywhere from 10% to 20%. This modification or enhancement allow for dictate the end results of lessen in the cost, increase higher quality and speed, for a prompt retort to guests ingests. The operating cost will decrease anywhere from 15% to 25% for the reason that on common parts the volume will increase and with contracts already in place the forecast will go up and the price will go down. A sm any number of ideas shape out to be profitable for the reason of research and development, and pre-marketing costs of transforming a promising idea into a profitable product.CustomerIn the guest value perspective we want to look at how the nodes see us in either these areas, customer retention or turnover, customer gratification and customer value. Our goal of retention rate is to recognize the turnover and to supervise the effect over time. The main objective is not to be at zero, however to be at a position that is supporting our goals forgrowth (Customer Retention system Marketing MO. (n.d.)). Developing plans to increase customer inscription and decrease turnover. Our company will set up meeting on a quarterly basis with customers with the agenda being directed at on-time address percent of sale from the new product, and feedback from the customers. On time delivery will be recorded and reviewed to communicate to our shareholders and employees. The company as a whole will be working with tout ensemble current customers to notice a goal 98% or better delivery performance. Feedback whether it is domineering or negative from our customer is vital action for the growth of the company. knowledgeable Business ProcessThe inhering business process is to construct a streamline process for the manufacturing process. Manufacturing objective is make sure they sire score a useful and efficient process that will imposed lay off points at wholly operating locations. Paperwork will be turned in and the information is loaded into the database. The target is recorded and a weekly or monthly report is run. These reports are c solelyed Key carrying into action Indicator (KPI) or Key Success Indicator (KSI). These reports are a set of quantifiable measures that the company or an industry uses to gauge or compare performance in team meeting of the strategic and operational goal (Key procedure Indicators (KPI) Definition Investopedia. (n.d.). These reports will be posted in all impound departments and meetings are set-up for discussion to talk about great performance or what we need to improve on.Learning and GrowthThe knowledge and growth of the company will depend widely on the knowledge and training of all employees. In order to achieve our vision production must be able to be ready for changes and the ability to improve. Our goal will be focus in two different areas the first will be the production employees and the second will be document control. Our intention is for all managers and executives to keep and open communication with every employee in the company and all outsourcing suppliers of all pending and up and coming changes. Every employee and the outsourcing suppliers will go through a traini ng program on how to build all areas of F-REX 600 millimeter Chemical Mechanical Polishing carcass.. Our aspiration would be to run acrossthat each outside service and each and every in-house employee are learn and certified in their specified areas.Eventually we would want to see whatsoever cross-training in all the areas. On the Document make side will also be following the same step listed above, but because changes will need to be made rapidly and some changes will need to be phased in. This department must be knowledgeable of all view of the Engineering Changes Notices and the Engineering Changes Orders. The goal for this department is to be conscious and careful of Engineering Changes Orders and Engineering Changes Notices. The focus would be to make certain they have all signatures and it is approval through all levels. We will need to plump by requiring training, cross training and certification of each of employees in this department. certaintyThe supposition of the balanced scorecard we covered all four areas The financial side with building of the F-REX 600 millimeter Chemical Mechanical Polishing System we will be decreasing the cost, increase higher quality and speed, where the customer is getting their needs met. This proposal will bring profit because of the research and development, and pre-marketing cost changing ideas into a profitable product. Secondly on the customer perspective side, the goal is increase customers loyalty and always looking for ways to decrease the turnover rate. Customer satisfaction and customer value by encouraging face to face meeting to keep client/customers informed. The internal process is where we will find ways to improve the process. Key Performance Indicator will be set up in disagreement department so that each department knows how they are performing. And last is the learning and growth of the employees. We will focus on the production employees and Document Control . Training and crossing training is a major area because of all the changes that will forthcoming. Document Control will be overwhelmed with countless changes and will need to be prime and ready for the surplus.ReferencesCustomer Retention Strategy Marketing MO. (n.d.). Retrieved from http//www.marketingmo.com/strategic-planning/customer-retention-strategy/ Key Performance Indicators (KPI) Definition Investopedia. (n.d.).Retrieved October 16, 2014, from http//www.investopedia.com/terms/k/kpi.asp R&D EBARA Global Website. (n.d.). Retrieved September 26, 2014, from http//www.ebara.com/global/en/company/rd.html